uhaul -----------------------------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------------------------
                Please go to our other Boycott Uhaul Site.  This company is evil............
                             http://clanboyd.info/uhaul/index.htm

          Our Experience Moving with U-Haul

Uhaul International, Inc
Edward Shoen
2727 North Central Avenue
Phoenix, AZ  85004

Mr. Shoen,

U-Haul really made our move difficult.  The last week in July 2001 we reserved a
26 foot diesel moving van for the 1st of September 2001 paying the deposit on that day.
Because of the Labor day weekend we wanted to make sure we had the van on that day.
U-Haul assured us that there would a van for us on that day.  I have a letter of confirm-
ation dated August 2, 2001.

We had to be out of our house on the 1st of Sept 2001, so the new owners could
move in.

Well, we didn't get a U-Haul Van on the 1st or the 2nd or the 3rd.  It wasn't until
about 3:30 PM on the 4th of September that we were able to get the moving van. We
phoned all day Friday, 31st August and all day Saturday 1st of September and always
the same answer: "We don't have a van available for you, Mr. Boyd".  One time one of
the people who answered the phone said in anger "well call Ryder then".

My question was (as still is) why did they promise me a moving van, take my money,
and then did not have a Van for me on the first day of September?

Most of our furniture and belongings sat outside the night of the 1st of Sept, and
then we were able to put all of our possessions in garages and other buildings for two
more days and nights while waiting for a U-Haul van.  I have photos of our furniture
and other belongings as they sat outside.  Thankfully it did not rain that night.

We finally got a Van about 3:30 PM on Wednesday 4th of September and made our
move on the 4th and fifth of September, 2001.  Incidentally, we were moving to
Rogers City, Michigan about 4 1/2 hour drive in the van.

I had people waiting to load the van that I was paying by the hour.  I had people
waiting to Unload the van when we reached our destination.  I had to pay them
regardless of whether they were working or not.

I have to tell you that this was one of the worst experiences of my life and I would
never use U-Haul again!

U-Haul please contact me at your earliest convenience.  Our number was 09035863.

Richard G. Boyd
568 W. Friedrich Street
Rogers City, Michigan 49779
http://clanboyd.info/uhaul/index.htm

Contact me for more information   [email protected]

For your moving experience see  [email protected]

-----------------------------------------------------------
[email protected]
[email protected],
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
 

Subject:  U-Haul is a terrible thing
   Date:   Mon, 10 Jun 2002 09:32:19 EDT
   From:  [email protected]
     To:    [email protected]

Dear Mr Boyd,
I too have a problem with U-HAUL.  On Friday, June 7th I picked up a 26ft truck to move locally.  My husband
and I along with friends loaded the truck, with ALL our belongings.  Friday night and most of the day Saturday, it
rained.  When we went to unload on Saturday at our new residents, we found the truck had LEAKED.  The
entire drivers side of the truck, front
to back was nothing but water.  Boxes of things were ruined, and the tops of my dressers had bubbled up.  An
expensive bedspread had been ruined by the water.  This item had been a wedding gift from my husbands
aunt, eight years ago.  I have kept a few of the boxes, as proof, and it just so happened that one of them had
contained the tower to my PC.

When I called the U-HAUL office, the Manager told me to call the claims department. (He was none to helpful,
and didn't really care or apologise for the problems) The phone just rang and rang.  Then when we took the truck
back to the office and told the clerk what happened, he let out a laugh, and said that all their trucks needed to be
taken off the road.  This not only fustrated me, but made me angry, that these people could care so little.  The
manager was no longer in the
office, and I haven't heard from him since.  While my husband and I were waiting in the lobby, we had with us a
few damaged boxes and the bed spread.  Customers in the lobby saw the damages, and one even asked what
had happened.  When we explained it all, only two people walked out of the packed lobby.  How could anyone
continue to stand there, waiting for a truck, when they saw what getting a truck from U-HAUL would do to there
belongings?

I have contacted the claims department, and now sit and wait to hear what they intend to do.  I don't know
anything else to do..do I contact the BBB? I tried going to the U-HAUL site, and found nothing, about making
comments or contacting the COMPLAINT department.

I think it is terrible how people are treated, and can't believe that associates of U-HAUL care so little, for with out
customers..this is NO job for them to do.

Thank you for posting on the web, and if you have any ideas, please contact me.

Thank you,
Anne Gunn.

RYDER MOVING/TRUCK RENTALS         PENSKE MOVING/TRUCK RENTALS
 

From:  "Richard G. Boyd" <[email protected]>
To:   [email protected]

Anne,

Thank you for you letter.  I am really sorry that this has happened to you. Unfortunately, the money grubbers at
Uhaul could care less about us. I have come to that conclusion by reading the complaints I receive from my web
site.  Americans are so upwardly mobile and always moving that Uhaul will never hurt for business.   Here is the
address of  Mr. Shoen at Uhaul.

Uhaul International, Inc
Edward Shoen
2727 North Central Avenue
Phoenix, AZ  85004

Send your letter "return receipt requested" but I sincerely doubt it will do any good.  As long as Mr. Shoen can
buy his Mercedes and Cadillacs and maintain his mansion in Arizona, he doesn't care.  Keep a copy of the
letter and record every detail for small claims court later.

You will probably need to take Uhaul to small claims court.  Check into the small clains court in your area and
see what you need to do.  I think Uhaul will settle with you before they go to court.

In the meantime I would like to post your letter on the website. Only when we get enough complaints will our
government act to put a curb on Uhaul.

Richard G. Boyd

RYDER MOVING/TRUCK RENTALS    PENSKE MOVING/TRUCK RENTALS
 

Subj:  U-Haul
Date: 9/15/01 4:53:59 PM Eastern Daylight Time
From: [email protected] (boheme)
Reply-to: [email protected] (boheme)
To: [email protected]

Richard:

My experience was very similar to yours -- I, too, had a "confirmed
reservation" and paid a $100 deposit to U-Haul for a 14' truck the morning
of 9/1/01.  I received a voice mail at 4:00PM on Friday, August 31, advising
me to call the Regional Office about my reservation, and that they'd be in
the office until 8:00PM.  I didn't get home until 8:30PM, but called at
7:45AM on Saturday (the 1st).  At that point, I was told that my pickup
location had changed and that I could pick up my truck anytime after they
opened at 9:00.

I had asked some friends to help me with the move, and they drove the two
hours from their place to mine, arriving around 10:00.  We went immediately
to the pickup location where there not only was no truck, but the operator
claimed to know nothing about the reservation.

He called the Regional Office, who claimed that they had left me a message
stating there was no truck available and said the best they could do was to
MAYBE have a truck by 4:00 that afternoon (there was apparently only one
available truck, and it was out on a local move).  We tried calling the
national number, and got the same response.

We called the Regional Office a couple of times, trying to get them to do
something about the situation.  Their rep actually hung up on my friend one
time, and before that was yelling at him via a speaker phone.  The last time
I got on the phone with them, they finally admitted that they hadn't
actually left a message that there was no truck, but that *** I *** should
have called the pickup location before going and that's how I would have
found out.  I pointed out that I'd called THEM at 7:45 that morning and
asked why they hadn't told me then there was no truck.  They never
could/would give me an answer.

You'll find my most recent posting to the U-Haul message board right below
yours ("Should change name to 'Screw-Haul') -- please note that U-Haul
purges negative messages on a VERY regular basis.  This is apparently the
one thing that they're actually good at.  They erased my first listing, as
well as a very informative post from another woman who experienced the same
problems we both have.  If you want your message to be widely-seen, you
really need to re-post it regularly.

The one good thing I can say about this whole experience is that I did get
my $100 back within a reasonably short period of time.  We were also able to
rent a truck from Budget that same day, so I was able to get moved on the
day I had planned (tho' about three hours later than we'd anticipated).  I
will never, EVER use U-Haul again, and will strongly discourage others from
even trying to use them.

If I can give you any further information, please let me know.  (You're also
welcome to use this on your webpage or in any other form.)

Kaye

RYDER MOVING/TRUCK RENTALS    PENSKE MOVING/TRUCK RENTALS

--------------------------------

Subj:  BoycottUhaul.com - underway.
Date: 9/17/01 12:29:29 PM Eastern Daylight Time
From: [email protected] (Mark Stratman)
To: [email protected]

Hello, and thanks for your time.

While spending yet another eternity on hold trying to resolve the
countless nightmares I've experienced with Uhaul, I was browsing their
site and message boards.

I soon came to realize that I am far from alone in my frustrations.

I just wanted to let you know that I'm currently putting together
BoycottUhaul.com, a place for people with bad Uhaul experiences to post,
discuss, vent their annoyances, and hopefull deter others from making
the mistakes that we have.

The site is nearing completion, but I have yet to get an internet
connection installed (it will be hosted on my servers).  I suspect that
things should be up and running within 2-3 weeks.

Anyhow, the main reason I am writing is to ask permission to repost on
my site, your messages from the Uhaul.com message board.

If you have no problem with that, let me know.  Even better yet, if you
would like to personally post your story on the site when it becomes
available, let me know and I'll email you when things are operational.

Thanks a lot,
Mark Stratman
[email protected]

RYDER MOVING/TRUCK RENTALS    PENSKE MOVING/TRUCK RENTALS

--------------------------------------------------------------------------------------

Subject: moving
Date: Wed, 17 Oct 2001 21:29:21 EDT
From: [email protected]
To: [email protected]

Hello:Mr Boyd

My name is Norman LaBonte. I own and operate a third generation family
trucking buisness in Belchertown, Mass.  You are not alone,  Uhaul does
what they want and only care about all those non refundable deposits.

Once they have gone and wrecked your world and you say "keep the
stinkin truck", they keep their deposit, not to mention that when you rent a
Uhaul if  you read the small print they reserve  the right to get you a truck
from  another dealer.  The problem is they are independents so what that does
is leave you at the mercy of another dealer who doesn't care.

We primarily haul antiques for numerous amounts of antique stores and auction
companies transporting their antiques throughout the U.S.  Plenty of references if
there is ever something we can ship for you we woud be happy to do so.  Generaly
delivery anywhere in the U.S. within 4 to 6 days after pickup.

Thank you
Norman LaBonte.
1-413-284-0456
[email protected]

-----------------------------------

RYDER MOVING/TRUCK RENTALS     PENSKE MOVING/TRUCK RENTALS

Subject:
Date:
Sat, 24 Aug 2002 20:04:09 -0400
From:  "Deborah Rimkunas" <[email protected]>
To:   <[email protected]>
 

Mr, Boyd, Only the names have changed!!   My daughter and her family are,  ( as I speak) waiting for their RESERVED UHaul truck.  They reserved a 26' truck over 2 weeks ago...have people on both ends waiting to help, her husband beginning a new job on Monday morning, no beds left set up and the absolute RUDEST people on the phone to deal with at UHaul.What recourse does a person have as the corporate office keeps deferring her calls back to these jerks!! She is so upset and I am 4 hours away, not much help to them....better business bureau?

Deb,

>From what I have surmised--- Uhaul's top man Edward Shoen doesn't care.  With thousands of American on the move every day, nothing hurts their business. I have written 2 registered letters to him and never heard a word in return.

My suggestion is to keep every piece of paper from Uhaul and take to small claims court to recoup some of the money. Write things down for the court.

Ryder   and  Penske still care about their customers.

Richard G. Boyd
=====================================================================================

Subject:   U-Haul experience
   Date:    Sun, 25 Aug 2002 20:48:58 EDT
   From:   [email protected]
     To:      [email protected]
 

Mr. Boyd,
I too have recently had a terrible experience with U-Haul.  On July 18, Icontacted the 800-GO-Uhaul service to reserve a 10-foot truck.  I requested a local U-haul dealer approximately 10 minutes away from my house. The evening prior to my truck pickup, I was contacted, via a phonemessage on my machine, that my pickup was not at a local, nearby U-haul, but a 40 minute drive.  I was forced to drive 80 minutes, roundtrip, before I could even start my long day ofloading a truck, filled with my belongings, then driving over 2.5 hours north to start unloading as well.  This was only the beginning of a very unpleasant U-Haul experience.  The parking break light indicator never lit, so I was unaware if the emergency break was engaged or disengaged.  It started pouring rain, and I
later foundthat the truck LEAKED, damaging my furniture and belongings.  One of the worst events was that fact that the windshield wiper blades kept moving off their tracks while in use.  Since it rained for quite a  while, this made visibility next to impossible, thereby putting myself and other drivers at risk for an accident.  I cannot believe that U-Haul allows trucks like this to be on the road. Obviously, U-Haul care more about their money than they do their customers.  I did write to Mr. Shoen.  I have not heard anything in return.  I was wondering if you had heard back regarding your experience?  Thank you
Erin Griffin
----------------------------------------------------------------------------------------------------------
 

Rich

Thank you for such a quick response. Not what I received from Uhaul to say
the least. I went to your website and it was amazing that there were so many
complaints for the same things. From what I have read customer service is
definitely lacking more than just a little. Our experience was very similar and
I would like to share. Feel free to post on your website as well.

We reserved a 26 foot Uhaul truck a month in advance for our move. Our
confirmation letter was received on August 2, 2002 for our
move on August 23, 2002. The morning of August 23, 2002 we were told they
weren't sure they could even have a truck for us that day.
We had several family members that were set to travel from Indianapolis to
Glenview (North of Chicago) to help with this move. Needless
to say the day had much added stress that you don't need when making a move
out of state. Everytime I called I sat on the phone for
at least 30 minutes!!! and twice I was disconnected and had to start over.
I was literally hung up on the night before and told to call the
1 (888) 758-5358 in the morning after 7:00 am. I did that and was on hold
again for 30 minutes and already received the recording that
they were experiencing a high volume of calls and to please be patient.
This was a self move from the military. My son had to put in his
request for leave 30 days in advance. The only thing they offered us was
more milage because we had to drive to a location 50 miles
away and back and an extra day. The extra day did nothing for us because my
son still had to report back to Glenview on his original
date of return from leave. I, like you, feel that nobody really cares what
kind of service you receive as long as they eventually get you a
truck. I spoke to Lisa in Corporate Complaints this morning. They only
thing she could offer is a $100.00 gift certificate to use at UHAUL
AGAIN!!!!! Why would I want that?? I will never use Uhaul again and would
not recommend it to anyone that I know. I did ask her to have
Scott Ortiz to give me a call so I could share my experience with him.  I
am checking today with our local Better Business Bureau to see
how to go about turning in a complaint. I will have to find out the address
for the Chicago Better Business Bureau. Do you know how to
obtain there address?

I, like you, feel that the only way to get this out to the public is on
websites such as yours. Because I found out very quickly that Uhaul
(in any capacity) does not care at all about the customer. The customer
service I received at all levels was horrible!!!

I will let you know what my outcome is. Thank you for your time and
efforts!!

Cindy L Hutchison
American United Life Insurance Company
Retirement Services
Manager Mail and Files
Phone: (317) 285-1730

Ryder   and  Penske still care about their customers.
------------------------------------------------------------------------------------------------------------

From:        "Dave Hartley" <[email protected]>
To:
        <[email protected]>, <[email protected]>,
        <[email protected]>, <[email protected]>,
        <[email protected]>, <[email protected]>,
        <[email protected]>, <[email protected]>,
        <[email protected]>, <[email protected]>,
        <[email protected]>, <[email protected]>
 
 

Hello brothers Shoen & compatriots-

In spite of having a confirmed reservation...

I got NO truck today.

As you might imagine, this is a VERY BAD situation for me.

It could cause me to lose the lease on the house I'm supposed to move into
in Seattle.

I might have a problem getting my $2,000 deposit back on the house I'm
supposed to be out of tomorrow.

I wonder how recently you've been sued over something like this?

Even though you might equivocate over your level of committment to me, I do
believe that a court would see this as a contract, which you have
unilaterally dishonored. Not to mention the incredible rudeness and bad
faith on your part evidenced by the fact that you never even bothered to
contact me to let me know of any problem, and so- denied me of any ability
to make a back-up plan.

You have thoroughly abused my trust.

I do hope that you have a truck for me first thing tomorrow.

The potential cash damages to me are in the $5,000 range.

I'll bet a smart class-action lawyer could do a lot with the 1,630 websites
that can be instantly found by entering "complaint" and "u-haul" into a web
search engine. Doubtless a more thorough search would yield 10,000 or more;
add a little advertising... wow! -could be a real humdinger.
Maybe even rattle the skeletons in the closets?
 

Dave Hartley
www.Mr-Notebook.com
www.localcomputermart.com
Santa Cruz, CA (831)423-4284